Need help? We're here for you.
Explore what's on Front Row, then use the viewing option shown for that programme. Viewing availability depends on the title, its current phase and your platform.
A live show is happening on air. A recorded premiere is a recording shown at a scheduled time; it is not a live broadcast. A replay is available to watch again only when it has been published and offered.
Music, theatre and movies have their own categories. A title may be unavailable, withdrawn or offered on only some devices. A live ticket does not automatically include a replay.
For a viewing problem, send a viewing support request with the device, app or browser version, time and what appeared. Do not include private playback links, passwords, verification codes or payment details.
Open the show’s link in your laptop or phone browser and check its current availability. When a browser viewing action is offered, choose Watch recording, Join premiere, Watch replay or Watch live to start that viewing option. Browser viewing is available only for shows and viewing options that have been released for it.
Free published recordings can be watched without an account when browser playback is offered. An available recorded premiere follows its scheduled time; it is not a live broadcast. Free guest live viewing is offered only where the show permits it. For a paid live ticket, sign in with the same Front Row account that bought it. Standard GA live access does not include a replay.
If sound is blocked, choose Enable sound or Play on the player. Captions appear only when the recording supplies them. A recorded premiere follows the show’s timeline rather than offering replay seeking. Casting and offline downloads are not offered by the browser viewer.
If you pause an available premiere, choose Join premiere again to return at the show’s current moment. If programme timing cannot be confirmed, check availability and try again.
If you leave the page, switch accounts or lose your connection, return and check availability before watching again. Do not keep paying or signing in repeatedly if access is pending. If this browser cannot play the performance or browser viewing is not offered, use Open in Front Row or check the apps and device options.
For free live chat, sign in and choose Join live chat with a free ticket when it is offered. Watching or signing in does not claim that ticket automatically. Report and Block are available for other viewers’ messages; if chat cannot confirm safe access, it closes while the show may continue.
Front Row checks current availability and the applicable viewing access. Paid live tickets are tied to the purchasing account. Permission to watch is not permission to record, download or redistribute a performance.
The browser player discourages ordinary video save and drag actions. It does not offer offline downloads. These controls do not prevent operating-system screen recording, downloader tools or copying a playable media request. We do not describe browser viewing as copy-proof or DRM-protected.
App recording protections depend on the device, operating system, app version and viewing option. Additional Viewer safeguards are being tested and are not yet part of a released app update. In testing, an Android system recorder blocked the picture but still captured audio; do not rely on a black recording to mean the sound is protected.
If a Viewer version displays a recording or mirroring warning, stop recording or mirroring, return to the player and choose Continue watching when offered. Access is checked again; a withdrawn or expired show may remain unavailable.
For creators, agree streaming, replay and territory permissions before publishing. If a title requires stronger protection, discuss those requirements with Front Row before release.
Use the account and phone number that bought your ticket. Keep passwords, verification codes and payment details private. Read ticket purchase guidance or check refund guidance before taking another payment step.
Payment pending: confirmation is still outstanding. Check current availability and the original purchase status; do not pay again while it is pending. Refund pending: access may have ended, but the refund is not complete until the provider confirms it. A refunded or cancelled ticket does not provide playback access. If access is being withdrawn or cannot be confirmed, get ticket help.
Get billing and ticket help. Describe the purchase platform, show and status shown. Do not include a verification code, private playback link, full payment reference or card details.
How do I delete my account and data?
Use Delete Account in your Profile or Artist Profile. If you no longer have the app, use our prominent web account-deletion request; you won't need to reinstall it.
How do I sign up?
Get Front Row Viewer from the App Store or Google Play. Front Row Studio is available on Android and iPhone in Ghana, Nigeria, the United Kingdom or the United States. You can browse shows before signing in. When you need an account, use your own reachable phone number. Never share your phone number's verification code.
How do I buy tickets?
For an event marked Free, claim its ticket in the Viewer app without a purchase. Paid Standard GA tickets bought in the app use the App Store or Google Play purchase sheet at the localized price shown before confirmation. For web tickets, open the show’s link on thefrontrowlive.app and choose “Check web ticket availability.” Sign in with the same Front Row account you use to watch. Eligible Standard GA web tickets cost US$0.99 and are paid on Stripe’s checkout page. Check the show and price before paying; never send a payment by chat or bank transfer. Standard GA includes live access only, not a replay.
On Google Play, the configured price is GH₵10 in Ghana and NGN 1,280 in Nigeria; every other authorized storefront shows its own localized price. The web price is separate, not an exchange-rate conversion.
How do I go live as an artist?
You'll need the Front Row Studio app (separate from the main Front Row app). Sign in, create a Free event or, when Studio shows that you are eligible, a Standard GA event, then tap "Go Live" when it's time. You'll need a stable internet connection plus camera and microphone access. Fans with valid tickets will be able to join the stream.
What payment methods are supported?
For eligible Standard GA web tickets, Stripe handles checkout in US dollars at US$0.99. In Viewer, the App Store or Google Play purchase sheet shows the local price and available payment methods. The store and account control those methods, including whether MoMo is available.
Paystack is used for eligible Ghana artist payout destinations, separately from ticket checkout. Direct Paystack or MoMo ticket checkout and paid tips are not currently available through Front Row. Artist settlement is held and reviewed manually; Studio has no instant withdrawal or automatic payout. Front Row never asks for a MoMo PIN, card number, or transfer in chat. See how artist earnings work.
What's the refund policy?
Free tickets have no charge to refund. Cancelling a paid event revokes access and places its Standard GA purchase into refund-required state. Google refund automation runs only where enabled. Apple requires customer or App Store refund action plus manual reconciliation; Front Row does not claim to issue an Apple refund automatically. If you completed an authorized Standard GA purchase, send a billing support request and use the refund-request option from the App Store or Google Play account that processed it. The store makes the final refund decision.
For tickets bought on the web, cancelling the show starts a refund through Stripe and ends ticket access. A pending refund is not a completed refund; your ticket-status page shows confirmation when Stripe verifies it. Use billing support if you need help. Closing checkout or using its Back button does not itself cancel a completed purchase.
How do I contact support?
Use the feedback and support form. Describe the issue and add a contact method only if you want a reply. We aim to respond within 48 hours when a reply is requested.
Availability varies by platform and region. Controls also depend on your installed version. The TV does not ask for your account password, payment details, or one-time account verification code.
Get Front Row TV for Apple TV or Google TV. Check your TV's app store for the current listing.
Apple TV currently supports live viewing. For available replays, use Front Row Viewer on your phone. Pairing does not buy a ticket, and there is no checkout on TV.
Follow these steps if your app shows Pair TV. For an older version, use the access-code instructions below.
There are no purchases or checkout on TV, and this customer version does not play paid or private replays. Use Report or block from a show. Back to browsing keeps the TV connected; Disconnect TV removes its account connection without deleting the shared Front Row account.
Older preview versions use a separate access code. Use the following steps only if your installed version asks for an access code and shows Open catalog:
Enter only a TV access code shown or supplied through an authorized Front Row flow. A TV access code is not an account password or payment credential. If your version instead shows a phone-pairing screen, follow its on-screen instructions.
Older versions, including Apple TV versions with that control, use Remove this TV on the TV to revoke its session. Removing a TV does not delete the shared Front Row account.
Never send a TV access code, password, or one-time verification code to support. If browsing, search, pairing, live or replay access fails, send a TV support request with the TV model, app version, and what appeared on screen. Do not include an account password, verification code, pairing code, or payment detail.
Planning a live show? Prepare your phone, network, audio and multi-camera setup with our artist guide.
The Mac app records a private rehearsal locally. It requires macOS 14 or later and supports Apple silicon and Intel Macs. It does not require an account, stream to Front Row viewers, control a switcher or upload recordings.
Before recording, use Input sound and headphones to choose an available Headphone output. Listen (headphones) starts off for every preview; turn it on when ready. Headphone listening volume changes your local listening level only; it does not change recorded sound or audio-track inclusion.
When measurements are available, Selected input levels shows channel activity, quiet signal and clipping with Listen off or on. Waiting or unavailable measurements are different from a measured quiet signal. Meters do not prove audible headphones or saved-movie sync.
Only outputs the app can verify as headphones can be selected for listening. Unknown, mixed, speaker or unverifiable headphone-jack routes can be unavailable. Without a verified output, listening stays unavailable. Changing or losing only the headphone output turns listening off and requires another selection; this monitor action does not stop recording. Losing the selected camera or audio input, or interrupting the capture session, can stop or finalize recording. Stop preview turns listening off.
Make and play a short saved recording before relying on the setup. Headphone listening delay and saved-movie sync are separate checks. Check the actual Mac and devices you will use.
Using an ATEM USB capture feed? See ATEM USB picture and sound checks.
Show saved copy opens the chosen copy in Finder. Show private recording reveals the original. Show local recovery files opens the private folder containing originals and recovery notes, and any retained verification copies. Private originals and recovery notes remain after quitting; a chosen copy and its private original are separate files.
To remove a recording, stop recording and preview, wait for saving to finish, then quit the app. Use Finder to delete the chosen copy and any corresponding private recording folder you no longer need, and empty the Trash when you intend to remove them. Deleting one copy, or deleting a Front Row mobile account, does not remove the other local files. Remove any other copies or backups through the storage service you use.
After relaunch, Show local recovery files opens the folder only. The app does not automatically restore, verify or export an earlier session. A recovery note is not proof that a movie is playable; check a retained movie before relying on it.
Send a Mac recording support request with your app version, macOS version, camera or capture model, the step that failed and the message shown. Contact details are optional.
Save diagnostics report… saves an optional local report with build and session facts. It excludes media, recording paths, device identifiers and account data. Saving this report sends nothing to support; you choose whether to share its contents. Automated release reporting is separate and is described in Mac recording privacy. Do not send private recordings, passwords or verification codes with a support request.
The Windows recorder keeps rehearsals on your PC. It requires Windows 11 on a 64-bit PC, a compatible camera and, if you want sound, a microphone. It requires no Front Row account and does not broadcast or upload recordings. Version 1.0.2 is a free full release on Microsoft Store for ARM64 and Intel / AMD x64 PCs. Store selects your package. Check requirements, release notes and your PC type. Windows downloads and updates are delivered through Microsoft Store. Optional input meters and headphone monitoring are included. Select an output explicitly and turn on Listen; it starts off for every session. Listening volume does not change recorded sound. Output change or loss stops listening. Headphone sound, latency, stereo separation and unplug/reconnect behavior remain unqualified.
.mp4 filename in a writable folder outside the private-take storage. Recording starts after you choose the destination. Canceling the picker leaves preview and storage unchanged. Existing destination files are kept; choose another name if needed.Using an ATEM USB capture feed? See ATEM USB picture and sound checks.
If the private movie passes its checks but saving fails, use Save movie copy… and a new filename. After a successful save, use Save another copy… for another copy. Canceling an additional-copy picker leaves the private original intact. A selected destination alone does not prove that a usable movie was saved.
Follow the app's recovery message after an interruption or failed finalization. Keep its files. Start new rehearsal (keep files) waits for the existing recording operation and input release when needed; it does not delete the previous take. Missing or failing devices are not replaced automatically. A movie that cannot pass its checks must not be treated as a usable recording.
Show local recovery files opens this edition's private-take folder. The direct-download edition uses the current user's local application data; the Store edition uses its package's private local cache. Earlier direct-install takes can appear separately in the Store edition's retained list. Select a retained take and choose Check retained take before saving a fresh copy: an earlier session's verification or saved-copy status is not reused.
Private takes and recovery notes remain after quitting and have no automatic expiry. To reclaim space, finish recording and saving, release inputs, close Front Row, and use File Explorer to delete unwanted take folders and saved copies. Keep wanted copies first. If Windows moves them to the Recycle Bin, remove those items there when you intend to permanently delete them and free space. Deleting a saved copy does not delete its private original or other backups; use your storage provider's controls for synced files and backups.
Before uninstalling: save and play separate copies of every take you want to keep. The direct uninstaller leaves private takes. Windows removes the Store edition's private cache and recordings on uninstall or app-data reset. Saved copies outside that cache remain separate. Do not use uninstall or reset as a recording-recovery step.
The direct-download edition has no built-in automatic updater. Finish recording, save wanted copies, release inputs and close the app before running a newer official installer for your PC architecture. Microsoft Store supplies Store-edition updates under your Store and system settings. Keep your own saved copies and backups; an update is not a backup. A device or VM working on one architecture does not qualify it on another.
Send a Windows recording support request. Include your app version, Windows version, ARM64 or x64, direct-download or Store edition, camera or microphone model, the step that failed and the message shown. Contact details are optional.
Save technical report… saves an optional local JSON report. It excludes media, recording paths, device identifiers and account data. Review it before choosing to share relevant facts; saving it sends nothing automatically. The website form does not provide a report-file attachment control. Do not send private recordings, passwords, PINs, passkeys, verification codes or payment details.
See Windows recording privacy for local capture, retained files and optional technical reports. The Front Row website privacy rules apply to information submitted through the form. If you choose to email info@minalogicgh.com, the Mina Logic company and email-support privacy policy applies to that message and its attachments. Its support-retention procedure is separate from recordings kept on your PC; it does not automatically expire or delete local takes.
For an ATEM Mini-family model with USB webcam output, connect that output to your computer. Check the exact model's manual for the correct port. These desktop apps record locally; they do not control the ATEM, upload recordings or broadcast to Front Row viewers. Windows installation availability and qualification of your exact rig remain separate.
For Mac 0.1.1 (12), or when Listen is off, preview silence is expected. If the saved copy is silent, check the selected input, permissions and ATEM programme mix, then include your app version, OS, ATEM model, selected audio input and status message in a recording support request. An optional local report can help; preview silence alone does not establish a capture defect.
Blackmagic's Getting Started guide explains selecting both USB video and audio sources; its Software Control guide explains the mixer. Front Row's proposed RTMP/LiveKit Ingress integration is future work and is not available through the shipped desktop recorder.
Open the Front Row feedback and support form. You can submit without email or any other contact detail.
If you want a reply, choose email, phone, or another contact method. For account help, include only the minimum details needed to find your account and never send a verification code.